PLEASE NOTE: Auckland is currently under alert level 3 lockdown. We will resume shipping our online orders from Wednesday 22 September however with limited resources to comply with distancing restrictions. Please allow for shipping delays. We thank you in advance for your cooperation.
We ship to New Zealand, United States, Ireland, Hong Kong, Canada and United Kingdom only.
We can not ship to Australia at present.
No PO BOX delivery - please enter a physical delivery address at checkout.
Your order uses 'Signature Required' posting, please make sure you follow the tracking information for dates and times of delivery.
Shipping & Delivery
Estimate Delivery Time and Shipping Fees:
New Zealand - Express Delivery - 2 to 4 Business Days - No PO BOX - Free express shipping on orders over $150.00
International Shipping (USA, Canada, Hong Kong, Ireland and United Kingdom) - Express Delivery - 4 to 8 Business Days - Free Shipping on orders over NZ$300 or $27 Flat Fee on Orders under $300.00
*Above delivery times are approximate. We ship our orders from Monday to Friday, within 2 business days from the purchase date. Saturdays, Sundays and Public Holidays are not considered business days.
Please note a signature will be required on delivery. If you are unavailable when the courier attempts to deliver, the courier should leave instructions for pick up or rearrange delivery via the contact information you have provided when placing the order.
TAXES & DUTIES
Orders placed for delivery to the United States of America, Canada and United Kingdom may be subject to additional duties and taxes from local Customs authority, which must be paid by the recipient. Contact your local Customs Office for more details on import taxes prior to purchase.
In the event you refuse paying Customs Fees to release your parcel and it returns to sender, we will not refund shipping costs, once we receive the parcel in its original conditions, even when we have not charged for shipping at time of purchase.
For New Zealand orders price is inclusive of GST.
TRACKING YOUR ORDER
The shipping information and order history will be under your account's information page, however if you have not created an account the following options are available:
1. You can track your order by clicking on the tracking link included in your shipping confirmation email, which will take you to an online tracking portal, from the courier page
2. By contacting a customer services representative on firstname.lastname@example.org
SOME ITEMS MAY SHIP SEPARATELY
Due to item availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number and can be tracked following the link provided via e-mail or by signing in to your account.
SHIPPING TO MULTIPLE ADDRESSES
We currently do not ship orders to multiple addresses. Please place separate orders for each shipping address.
We reserve the right to cancel orders when: items are out of stock, our fraud system is triggered during checkout or if a product or price is incorrectly listed. We will notify you as soon as possible if your order is cancelled. For any questions about a cancelled order, please contact us on email@example.com . Once the order is cancelled we will automatically refund your account. Please allow 2 to 4 days to receive the refund. This is out of our control and refund time depend on payment provider.
OUT OF STOCK
In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is out of stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled and you will not be charged for that item. Our customer services team would be happy to advise on an alternative item.
Returns, Exchanges & Order Cancellations
VERGE is dedicated to providing quality products and services to our customers. We are confident you will like what you have ordered, but if something isn’t right please let us know.
VERGE trades under the regulation of the New Zealand Consumer Guarantees Act and therefore we will repair, exchange or refund the original purchase price of any faulty or damaged goods that have been purchased online through Verge.co.nz where the fault and damage is articulated within 5 days of receipt of the order. Returns and exchanges can be accepted within 30 days from purchase. Refund and exchange will only be accepted when item is unused and in original conditions including all tags and original packaging, no exceptions.
In the case of quality issue returns, please find the return information in the package or email firstname.lastname@example.org
We accept returns and exchanges on items returned to us within 30 days, provided the item has not been worn and has tags intact and the appropriate paperwork has been completed.
VERGE - 5 Tiri Place, Mt Wellington, Auckland
We accept returns however returns are not included on the purchase price and it is buyer's responsibility.
Please contact us if you have any other questions regarding delivery, exchanges or returns: email@example.com