Frequently Asked Questions

We're here to help! If you can’t find the answer to your question below, please send an e-mail to

Placing an order

What payment types do you accept?

- Credit Card
- Debit Card
- ShopPay
- Gift Voucher
- Afterpay (NZ Only)
- Laybuy (NZ Only)

Do you ship internationally?

We ship to New Zealand, Canada, the USA, Hong Kong, Singapore, the Netherlands, the United Kingdom, and Ireland. See Shipping Policy for more info.

Can I amend or cancel my order after it is placed?

You can request an order to be cancelled if it has not shipped yet. Please contact to make that request.
When possible, we can also accommodate changes to an order.
Please e-mail if you wish to change your order.

Amendments include:
* Change of delivery address
* Change of colour or style
* Adding or removing items from your order
* Applying discount/gift cards
* Full order cancellations

What if an item I want is out of stock?

VERGE is available via our website or from our independent retailers. If we are out of stock or if you wish to purchase from a local retailer, you can search for a stockist here or contact us at and we will endeavor to find the item for you via our independent retailers.

Shipping & Return Information

Can I have my order shipped to PO BOX?

Unfortunately, our shipping provider does not deliver to PO BOXs. You must provide a physical address or contact us if you prefer an alternative arrangement.

How can I track my order?

You should receive a shipping confirmation email once your order is packed and ready for the courier to collect. This email will have your ticket number in it.
This number only becomes active after the courier scans the package, so allow up to 24hrs for it to become active in their system. This number is also what you will need when dealing with the courier company about your package.
The shipping information and order history will be on your account’s information page.
If you have created an account, you will also see the shipping information there.

Tax and import duties

If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through VERGE.
We suggest you contact your local customs bureau directly to ensure how these duties or taxes
may affect you.

What about returns and exchanges?

If you are not happy with your item you are welcome to return it to us for a full refund. Please package the garment you receive and send it to us within 30 days of receiving it, provided the item has not been worn and has tags intact, we will issue a full refund promptly.

- Please complete the online Return Form before returning the package.
- If your package arrived damaged please contact us at within 5 days.
- Please do not remove the swing tags or labelling from the item until you are sure you want to keep it. After removing these it is no longer eligible to be returned.
- Shipping costs are excluded from refund.
- We reserve the right to deny any return if the goods do not meet our policy terms.
- We cannot accept returns for garments purchased at sale prices.
- We will exchange your item for another size or colour. If we don’t have the size or colour available, we will refund your money in full, or exchange it for another piece from our collection of your selection.

What steps should I take to return an item?

1. Fill in the returns form online
2. Re-package your garment and get them ready to return.
3. Make sure to read the Return Information for NZ and Overseas orders here
4. Email if you have any further instructions to make.
5. Please allow up to 10 days for us to process your return and the funds to appear in your account. Keep an eye out on your inbox – we’ll send you an update on how it is coming along.

What do I need to do if my order arrived faulty?

If you received a new item that you believe is faulty and still has the tags attached. Please advise us by emailing within 5 days of receiving the item and completing the returns form. If we accept the claim we will replace it with another item, if we cannot replace it we will refund the cost of the item.

What if my VERGE garment has develop a fault?

If you have an item, you have worn or the tags have been removed and, in your opinion, has become faulty, we ask that you:

Consider what is general wear and tear and what is a fault. Our garments are made to the highest quality standard however are not immune to wear and tear. Faults in products generally relate to manufacturing errors or fabrication issues.

If you believe your item falls outside the scope of fair wear and tear, and you have purchased it directly from our online shop, please return to us to be assessed by our technical representative.

What if my package has arrived damaged?

If your parcel has visible damage, please contact us at immediately.

Gift Card

Can I use my gift card more than once?

Yes, provided there is still a balance remaining on the card.

Can I use more than one gift card towards a purchase?

Yes. You can redeem more than one gift card during checkout.

Can I use my gift card to buy another gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can I request refund on a order I purchased with a Gift Card?

Yes. If you used a gift card to pay for the purchase, then you can apply the refund to the gift card.

If we only refund part of an order that was purchased using a gift card and other methods of payment, then we will change the refund amount that is applied to each payment method.

Can I check the balance on my Gift Card?

Unfortunately, you can't check your own gift card balance, but you can contact us at and we will check it for you.

VERGE Loyalty Program

How can I sign up for the Loyalty Program?

All customers are part of the Loyalty Program. In order to see and manage your rewards you must sign in to your account. You don't have an account yet? Click here to create it now.

How do I earn loyalty points?

Click here for more information on how to earn points.

How many points do I need to get a reward?

You can claim your reward once you have 50 points. Every 50 points equals $50. You will get a $50 reward voucher to use on your next purchase.

Does the reward apply automatically to my next purchase?

No, it doesn't. You will need to sign in to your account, and claim your reward voucher. Once you get your voucher code, enter it at Checkout to have the discount. It is straight-forward and prompts are in place to guide you.

Do I need to be signed in when making a purchase to get my rewards?

We encourage you to be signed in to make your purchase so you can see if you have rewards to claim.

Can I use my Loyalty Points with any other offer?

Unfortunately your loyalty points will not apply if there is any automatic or promo code discount. However, if the price is reduced online, you can still use it.


Do I need to have an account to use the Wishlist?

Yes, you will need to create your account to use the feature. It only takes a minute to create an account. If you don't have an account yet, click here.

Can I have more than 1 Wishlist?


Here are some ideas for your Wishlists:

- Mum's gift ideas
- Winter's must-haves
- Jean cuts for me
- Dresses for a specific occasion
- Work capsule
- Weekend wardrobe
- Work wardrobe
- And whichever more you prefer.

Am I notified when an item on My Wishlist goes on special?


Can I share my Wishlist?

You sure can. It's like bringing a friend or a stylist shopping with you.

You can also share individual Wishlist boards if that is what you prefer.

Can't find the answer to your question?

Fill out the Contact Form or e-mail us on

Customer Service Hours:

Monday to Friday - 8am to 4pm (NZ Time)