Frequently Asked Questions


We're here to help! If you can’t find the answer to your question below, please send an e-mail to

Placing an Order

- Credit Card
- Debit Card
- ShopPay
- Gift Voucher
- Afterpay (NZ Only)
- Laybuy (NZ Only)

We ship to New Zealand, Canada, the USA, Hong Kong, Singapore, the Netherlands, the United Kingdom, and Ireland. See Shipping Policy for more info.

You can request an order to be canceled if it has not shipped yet. Please contact to make that request.

When possible, we can also accommodate changes to an order.

Please e-mail if you wish to change your order.

Amendments include:

* Change of delivery address
* Change of colour or style
* Adding or removing items from your order
* Applying discount/gift cards
* Full order cancellations

VERGE is available via our website or from our independent retailers. If we are out of stock or if you wish to purchase from a local retailer, you can search for a stockist here or contact us at and we will endeavor to find the item for you via our independent retailers.

Shipping & Return Information

Unfortunately, our shipping provider does not deliver to PO BOXs. You must provide a physical address or contact us if you prefer an alternative arrangement.

You should receive a shipping confirmation email once your order is packed and ready for the courier to collect. This email will have your ticket number in it.

This number only becomes active after the courier scans the package, so allow up to 24hrs for it to become active in their system. This number is also what you will need when dealing with the courier company about your package.

The shipping information and order history will be on your account’s information page.

If you have created an account, you will also see the shipping information there.

If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through VERGE.

We suggest you contact your local customs bureau directly to ensure how these duties or taxes
may affect you.

If you are not happy with your item you are welcome to return it to us for a full refund. Please package the garment you receive and send it to us within 30 days of receiving it, provided the item has not been worn and has tags intact, we will issue a full refund promptly.

- Please complete the online Return Form before returning the package.
- If your package arrived damaged please contact us at within 5 days.
- Please do not remove the swing tags or labelling from the item until you are sure you want to keep it. After removing these it is no longer eligible to be returned.
- Shipping costs are excluded from refund.
- We reserve the right to deny any return if the goods do not meet our policy terms.
- We cannot accept returns for garments purchased at sale prices.
- We will exchange your item for another size or colour. If we don’t have the size or colour available, we will refund your money in full, or exchange it for another piece from our collection of your selection.

1. Fill in the returns form online
2. Re-package your garment and get them ready to return.
3. Make sure to read the Return Information for NZ and Overseas orders here
4. Email if you have any further instructions to make.
5. Please allow up to 10 days for us to process your return and the funds to appear in your account. Keep an eye out on your inbox – we’ll send you an update on how it is coming along.

If you received a new item that you believe is faulty and still has the tags attached. Please advise us by emailing within 5 days of receiving the item and completing the returns form. If we accept the claim we will replace it with another item, if we cannot replace it we will refund the cost of the item.

If you have an item, you have worn or the tags have been removed and, in your opinion, has become faulty, we ask that you:

Consider what is general wear and tear and what is a fault. Our garments are made to the highest quality standard however are not immune to wear and tear. Faults in products generally relate to manufacturing errors or fabrication issues.

If you believe your item falls outside the scope of fair wear and tear, and you have purchased it directly from our online shop, please return to us to be assessed by our technical representative.

If your parcel has visible damage, please contact us at immediately.

Gift Card

Yes, provided there is still a balance remaining on the card.

Yes. You can redeem more than one gift card during checkout.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.

Yes. If you used a gift card to pay for the purchase, then you can apply the refund to the gift card.

If we only refund part of an order that was purchased using a gift card and other methods of payment, then we will change the refund amount that is applied to each payment method.

Unfortunately, you can't check your own gift card balance, but you can contact us at and we will check it for you.

VERGE Loyalty Program

All customers are part of the Loyalty Program. In order to see and manage your rewards you must sign in to your account. You don't have an account yet? Click here to create it now.

Click here for more information on how to earn points.

You can claim your reward once you have 50 points. Every 50 points equals $50. You will get a $50 reward voucher to use on your next purchase.

No, it doesn't. You will need to sign in to your account, and claim your reward voucher. Once you get your voucher code, enter it at Checkout to have the discount. It is straight-forward and prompts are in place to guide you.

We encourage you to be signed in to make your purchase so you can see if you have rewards to claim.

Unfortunately your loyalty points will not apply if there is any automatic or promo code discount. However, if the price is reduced online, you can still use it.


Yes, you will need to create your account to use the feature. It only takes a minute to create an account. If you don't have an account yet, click here.


Here are some ideas for your Wishlists:

- Mum's gift ideas
- Winter's must-haves
- Jean cuts for me
- Dresses for a specific occasion
- Work capsule
- Weekend wardrobe
- Work wardrobe
- And whichever more you prefer.


You sure can. It's like bringing a friend or a stylist shopping with you.

You can also share individual Wishlist boards if that is what you prefer.