Return Form

Please fill out the return form before posting any item back. Returns must comply with our Return and Exchange policies, to be approved.

Important information on returns

Can I get a refund on sale items returned?

If you are returning an item on sale, the value of the item, excluding shipping fees if any, will be added as a store credit against your account, for future purchases.

To make a purchase using the store credit, sign in to your account, enter the items you are purchasing, and continue to checkout. Store credit will be available as a payment option.

I'm in New Zealand. How do I return an order?

* Please read our Return Policy and related faqs online
* Complete the form below in full
* We reserve the right to deny returns if the goods do not meet our policy terms.

New Zealand
* If you received the Return Label, repack your order, attach the Return Label, and book a pick up.
* A complimentary return ticket won't be provided if you purchase an item on Clearance or Sale.
* We do not refund Sale or Clearance items, but we can exchange the item if available in another size, or issue a store credit.

*Please allow up to 5 business days for the return to be processed.

Returning an order from overseas

* Please read our Return Policy and related faqs online
* Complete the form below in full
* We reserve the right to deny returns if the goods do not meet our policy terms.

- Orders from Outside New Zealand
* We do not currently exchange overseas orders, but we accept returns for store credit.

Address for return:

* VERGE Online Return
Unit 28, 930 Great South Road,
Penrose, Auckland
1061

Incorrect order or Damaged package/item

If there was anything wrong with the order or the item received, please e-mail us on eshop@verge.co.nz or fill out the return form.

Please also refer to our FAQs for more common queries.

- My item has developed a fault, what do I do?
- The item I ordered arrived faulty
- What if I removed the tag?
- How and where do I return an item?

Returns Address

VERGE Online Return
Unit 28, 930 Great South Road,
Penrose, Auckland
1061