Return Form
Please fill out the return form before posting any item back. Returns must comply with our Return and Exchange policies, to be approved.
Important information on returns
I'm in New Zealand. How do I return an order?
* Please read our Return Policy and related faqs online
* Complete the form below in full
* We reserve the right to deny returns if the goods do not meet our policy terms.
New Zealand
* If you received the Return Label, repack your order, attach the Return Label, and book a pick up.
* A complimentary return ticket won't be provided if you purchase an item on Clearance or Sale.
* We do not refund Sale or Clearance items, but we can exchange the item if available in another size, or issue a store credit.
*Please allow up to 5 business days for the return to be processed.
Returning an order from overseas
* Please read our Return Policy and related faqs online
* Complete the form below in full
* We reserve the right to deny returns if the goods do not meet our policy terms.
- Orders from Outside New Zealand
* We do not currently exchange overseas orders, but we accept returns for store credit.
Address for return:
* VERGE Online Return
Unit 28, 930 Great South Road,
Penrose, Auckland
1061
Incorrect order or Damaged package/item
If there was anything wrong with the order or the item received, please e-mail us on eshop@verge.co.nz or fill out the return form.
Please also refer to our FAQs for more common queries.
- My item has developed a fault, what do I do?
- The item I ordered arrived faulty
- What if I removed the tag?
- How and where do I return an item?
Returns Address
VERGE Online Return
Unit 28, 930 Great South Road,
Penrose, Auckland
1061
